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Ignition MES & SCADA support

Whether you need Ignition support 24/7, 24/5, or just during US business hours, we have you covered.
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Stay ready for anything

As manufacturing technology gets more complex, supporting and maintaining operations does, too.

It can be costly to outsource last-minute emergency support — and even harder to find one “unicorn” engineer to cover networking, databases, programming, and more.

We're here to lighten your load.

Reduce your operational stress

Get the MES and SCADA help you need when you need it. Our expert staff of Ignition Engineers offers Proactive Support to keep your systems up to date and Real-Time Support for when you need to fix a problem right away.
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Proactive Support

Reduce risk and improve operational health with:

  • System backups
  • Security and industrial IT updates
  • Document control
  • Annual visit and system review
  • Regular reports
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Real-Time Support

Our Ignition Engineers provide 24/7 support for:

  • Emergency system recovery
  • Production errors
  • Data errors
  • Security patches
  • Connectivity issues
Companies we support
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Get better support for less

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Reduced Costs

Get expert Ignition support at a fraction of the engineer cost.

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Faster Response

No more waiting for PO approval or going without support after hours.

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Ticket Tracking

Our ticketing system provides updates and accountability.

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Long-term Fixes

Solutions are reliable and last longer because we know your system.

Make your problem our problem with a few easy clicks

How it works

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Define Your Needs

Choose the support options that are right for your plant.

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Set Up Remote Access

We establish secure remote access from Vertech to you.

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Understand Your System

We put together a system reference guide for our engineers.

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Deliver Peace Of Mind

Sit back and relax. We've got you covered.

We’re experts in Ignition

As the #1 Ignition integrator globally, we’re always building robust systems for the modern digital plant. Ignition MES and SCADA systems are our bread and butter, so you bet we know how to fix them!

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What our clients say

When a devastating Category 5 hurricane hit Nassau Airport and took down their baggage handling system, Vertech worked quickly to bring their systems back online.
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"The world-class service that Vertech has provided to Nassau Airport Development Company is reflected in our high uptime on our Baggage Handling System of 99.9–100%. Vertech's technical support abilities noted below make their service outstanding:

  • Personal 24/7 service with immediate response time
  • Isolating Field wiring issues in real-time with our staff
  • Software Engineers who can address coding issues
  • Field service techs
  • Addressing server issues and maintenance
  • Recommending system upgrades so we can take advantage of changes in technologies

Having a partner like Vertech has proven to be invaluable over the years. They not only have the technical know-how but also have a genuine concern for their clients."

Peter Tynes
Manager of ADB's and BHS, Nassau Airport Development Company

FAQs

What if I don't need 24/7 coverage?

Our Real-Time Support service is customized to you. Our options include 24/7, 24/5 (weekdays), and US business hours, depending on your plant needs.

How fast do you respond to tickets?

For our Real-Time Support service, we guarantee response times based on the priority level of the ticket: low, medium, high, or urgent. The priority level is determined by the urgency of the problem and the impact on your business.

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What's the cost?

We create a custom PO based on your requirements and the options you select. By systematizing our support, we're able to provide coverage for less.

How is this better than a traditional time & materials (T&M) contract?

Our Proactive Support and Real-Time Support offerings beat traditional T&M contracts by providing guaranteed response times, better long-term care, and full accountability through our formal support structure.

We reduce your risk through regular upkeep, and you get peace of mind knowing that if an issue does come up, we have you covered.

How is this different from Inductive Automation's BasicCare, TotalCare, or PriorityCare?

While Inductive Automation Support helps users navigate the Ignition platform, it does not help with specific applications in Ignition. So, for example, if you're running Ignition at your plant and you have an issue with how your production data is displaying, they will be unable to help you. 

In contrast, our 24/7 Support addresses concerns at the plant level and fixes pressing issues and bugs that directly affect your business operations, and our Proactive Support provides routine maintenance and updates. We become experts in how your Ignition solution is designed for your plant and how it fits into the bigger picture of your operations.  

Get in touch

We're here to keep your plant running smoothly. Send us a message to get set up with our support services.
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